Refund policy

Gleam & Grace INC Returns & Exchange Service Matters

We are committed to providing you with the best shopping experience!

14 Days Returns & Exchanges.

• If you are not satisfied with the merchandise you receive, we offer a 14-day no-questions-asked return policy.
• Please ensure that the returned goods are unused, well-packed and complete with accessories.
• The shipping cost for the return or exchange will be borne by the customer.

Return and Exchange Procedure: Contact Customer Service

1. Contact Customer Service: Please contact our customer service team within 14 days of receiving your item, providing your order number and reason for return.
2. Get an address: We will provide you with the return address and detailed instructions.
3. Returning an item: Please return the item to the specified address and keep the logistics number.
4. Refund/Exchange Processing: Once we receive the returned item and confirm that it meets the return/exchange criteria, we will process a refund or exchange for you as soon as possible.

The following conditions do not apply to no-excuse returns or exchanges.

• The item has been used or damaged.
• The packaging or accessories are incomplete.
• The return or exchange period has exceeded 14 days.

We promise

• Prompt Response: Respond quickly to your return or exchange request.
• Efficient Processing: Refunds or exchanges will be processed as soon as possible.
• Quality Service: Provide you with caring after-sales service.

Warm Tips.

• We recommend that you choose a traceable logistics method to return the goods, and keep the logistics voucher.
• Before returning or exchanging the goods, please check the goods carefully to ensure that they meet the conditions for return or exchange.
• If you have any questions about the return and exchange process, please feel free to contact our customer service team.
  
  

Gleam & Grace INC - Let every piece of jewellery, tell your story and shine.